OS X Support Essentials

Skill level:  Entry

Apple certification:  Apple Certified Support Professional (ACSP)

Who Should Attend?

  • Help desk specialists
  • Technical support coordinators
  • Service technicians
  • Network administrators
  • Computer lab managers


  • Working (preferably hands-on) knowledge of OS X
  • (Suggested) Level 1 technical support experience 

Are you charged with supporting Mac users in your institution or company? Want to get up to speed quickly? OS X Support Essentials is what you're looking for:  a 3-day, leader-led, hands-on, in-depth, case-study-based deep-dive into installing, configuring, and troubleshooting OS X.  Under the guidance of BRI's patient and industry-savvy trainers, and through real-world exercises, you will explore OS X functionality, and fully understand best practices of supporting OS X users.

Here are some of the topics covered in this class (there are a whole lot more!):

  • Configuring and troubleshooting OS X installations
  • Making full use of built-in tools and resources within OS X
  • Creating users and groups
  • Defining file & folder permissions

Our price includes one 2-hour multiple-choice certification exam per student delivered via web browser at the end of the class.

If you'd like to arrange an onsite OS X Support Essentials class at your company or institution, please contact us..




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